Change of Mind Returns
We will accept change of mind returns for items purchased online subject to the following conditions:
- Items must be returned within 7 days of receipt with the packing slip and/or invoice.
- You are responsible for any costs associated with returning your item to us.
- Items must be returned in otherwise unused condition, with original manufacturers carton and instruction manuals.
- We will not accept change of mind returns for cable that was cut to length less than 100 meters or any temperature sensors that were manufactured to customer dimensions.
- If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
- If you request a refund, the purchase price (excluding delivery charges) less a 15 percent re-stocking fee, will be refunded to you (by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
Faulty Items Returns
If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or provide a replacement product, provided the item is returned within a reasonable time with proof of purchase.
If an item is received in a damaged condition due to handling whilst in transit, please contact our customer care on firstname.lastname@example.org for further instruction and support.
If you wish to return or exchange an item, please contact our customer care team for details on email@example.com
Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.